This Privacy Policy explains how 123 Digitally Ltd (“we”, “us”, “our”) collects, uses, shares and protects personal data when you use our website https://www.123digitally.co.uk and when you contact or engage with us.

Who we are (Data Controller)

Data Controller: 123 Digitally Ltd
Company number: 13259193

Privacy contact: privacy@123digitally.co.uk
General enquiries: enquiries@123digitally.co.uk

If you have any questions about this policy or wish to exercise your rights, contact us using the details above.

The personal data we collect

We may collect and process the following categories of personal data:

a.   Data you provide directly

• Contact and enquiry details: name, email address, phone number, company/organisation, and the content of your message when you contact us (for example via a contact form or email).

• Business relationship information: details needed to discuss, quote, contract for, and deliver our services (for example communications, project information, billing contacts).

b.   Data we collect automatically (website usage)

• Device and usage data: IP address, browser type and settings, device identifiers, pages visited, and how you interact with our site.

• Cookies and similar technologies: information collected via cookies/consent tooling.

c.   Data from third parties (limited)

• Analytics / site performance providers (where enabled) may provide aggregated reporting about site usage.

• Professional advisers (for example legal/accounting) may provide information relevant to our relationship.

We do not intentionally collect special category data (for example health data) via the website. Please avoid sending special category data through general web forms unless we specifically request it through a secure channel.

How we use your data (purposes)

We use personal data for the following purposes:

• To respond to enquiries and communicate with you (including providing information you request).

• To provide our services (including contracting, delivery, support, and account administration).

• To operate, secure, and improve our website, including troubleshooting, testing, and performance monitoring.

• To manage our business operations, such as invoicing, record keeping, and compliance with legal obligations.

• Marketing (where used): to send updates about our services only where we have a lawful basis, and always with an option to opt out.

Lawful bases for processing (UK GDPR)

Under UK GDPR, we rely on one or more lawful bases:

• Contract: where processing is necessary to provide services to you or take steps at your request before entering into a contract.

• legitimate interests: where we have a genuine business reason (for example responding to enquiries, improving our services, securing our website), and those interests are not overridden by your rights.

• Consent: where you have given clear consent (commonly for non-essential cookies and certain marketing).

• Legal obligation: where we must comply with the law (for example accounting, tax, regulatory, lawful requests).

Who we share your data with

We may share personal data with:

• Service providers (processors) who help us run our business and website (for example website hosting, security monitoring, email services, analytics, cookie consent tooling)

• Payment processors (if you purchase through the site) to process transactions.

• Professional advisers (for example legal, accounting, insurance) where necessary.

• Regulators / authorities where required by law or to protect our rights.

• We require suppliers to protect personal data and only process it on our instructions where they act as processors.

Cookies and similar technologies

Our website uses cookies and similar technologies. You will typically see a cookie notice allowing you to accept, reject, or manage cookie preferences.

Types of cookies

• Strictly necessary cookies: required for core site functionality (for example security, page navigation, remembering choices).

• Analytics cookies (if enabled): help us understand how visitors use our site to improve it.

• Marketing cookies (if enabled): used to measure marketing effectiveness and deliver relevant content

Managing cookies

You can manage your cookie preferences via the on-site cookie controls (“Manage cookies”) and through your browser settings.

International transfers

Some of our suppliers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses, and risk assessments where required).

How long we keep your data (retention)

We keep personal data only for as long as necessary for the purposes described in this policy, including responding to enquiries, providing services and maintaining business records, and meeting legal, accounting, or regulatory requirements.
Retention periods vary depending on the type of data and why we hold it. When data is no longer needed, we securely delete or anonymise it.  

Security of your information

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your rights (UK GDPR)

You have rights in relation to your personal data, subject to certain legal limitations. These include the right to:

• be informed about how your data is being used

• access personal data;

• have incorrect data updated;

• have data erased (in certain circumstances);

• stop or restrict the processing of your data (in certain circumstances);

• data portability (where applicable):

  • object to processing in certain circumstances (including direct marketing).

To exercise your rights, email privacy@123digitally.co.uk.

Complaints

If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO).

Changes to this policy

We may update this Privacy Policy from time to time. We will post the latest version on this page and update the “Last updated” date above.